Initializing Clinical Workspace...
Healthcare Provider Dashboard Platform | Operated by BOOKMYDOC HEALTHTECH PRIVATE LIMITED
Zyro Doc is operated by BOOKMYDOC HEALTHTECH PRIVATE LIMITED (“BOOKMYDOC”, “Company”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, store, process, share, and protect information when hospitals, clinics, healthcare providers, doctors, authorized representatives, administrators, and other authorized users access or use the Zyro Doc mobile application, website, dashboards, and related services (collectively, the “Services”).
Zyro Doc is a technology platform designed to help healthcare providers and healthcare organizations manage profiles, doctors, appointment availability, schedules, and related operational activities.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
We collect information that is reasonably necessary to provide, operate, secure, and improve the Services.
Depending on how the Services are used, we may collect:
When a hospital, clinic, or healthcare organization is registered on Zyro Doc, we may collect information including:
When doctors or healthcare providers are added to the Platform, we may collect information including:
To help verify healthcare organizations and healthcare professionals, we may collect and process information such as:
Uploaded documents may contain personal or professional information.
We use this information for purposes including verification, fraud prevention, platform integrity, compliance, and review of healthcare provider or organization profiles.
Submission of a document does not automatically guarantee approval, verification, listing, or continued availability on the Platform.
Zyro Doc may allow authorized healthcare providers and healthcare organizations to view and manage appointment-related information associated with appointments booked through the Platform.
Depending on the Services and information provided by the patient, this may include:
Healthcare providers and organizations must access and use patient-related information only for legitimate appointment management, healthcare-related administrative purposes, and other lawful purposes connected with the Services.
Zyro Doc does not authorize users to misuse, disclose, sell, or access patient information for unauthorized purposes.
We may use information for purposes including:
We process personal information for lawful purposes and in accordance with applicable law.
Depending on the nature of the information and applicable legal requirements, processing may be based on:
Where processing is based on consent, consent may be withdrawn in accordance with applicable law. Withdrawal of consent may affect the availability of certain Services.
Where applicable, Zyro Doc may charge healthcare providers, doctors, hospitals, clinics, or healthcare organizations for Platform services, subscriptions, features, or other applicable services.
Payments may be processed through third-party payment service providers or payment gateways, including Razorpay, where applicable.
Zyro Doc does not intentionally store complete card or banking credentials when those details are processed directly by the applicable payment service provider.
Payment providers may process information in accordance with their own applicable privacy policies and legal obligations.
We may share information only where reasonably necessary for providing the Services, maintaining security, processing transactions, or complying with applicable law.
Information may be shared with:
Relevant appointment and patient information may be made available to authorized hospitals, clinics, doctors, and healthcare providers for appointment management and related healthcare administration.
We use technology and infrastructure providers to support Platform operations.
Our technology infrastructure may include:
Payment-related information may be processed by authorized payment service providers or gateways, including Razorpay where applicable.
Information may be disclosed where required or permitted by applicable law, legal process, regulatory requirements, or lawful requests from competent authorities.
We may engage authorized service providers to assist with:
Such service providers may access information only as reasonably necessary to perform their services.
We do not sell personal information to third parties.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.
Depending on the applicable system, security measures may include:
Access to information is restricted to authorized persons and service providers who require access for legitimate operational, service, security, or legal purposes.
However, no electronic system, transmission method, or storage system can be guaranteed to be completely secure.
In the event of a security incident, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where required by applicable law.
We retain information only for as long as reasonably necessary for purposes including:
Different categories of information may be retained for different periods depending on their purpose, nature, contractual requirements, and applicable legal obligations.
When information is no longer required, it may be deleted, anonymized, or securely retained where continued retention is required or permitted by law.
Users may request deletion of their Zyro Doc account through the account deletion option available within the Zyro Doc application, where available.
Users may also submit an account deletion request through our publicly accessible account deletion webpage:
Account Deletion Page: [INSERT YOUR PUBLIC ACCOUNT DELETION WEBPAGE URL HERE BEFORE PUBLISHING]
The public webpage must clearly allow users to submit an account deletion request without requiring access to the mobile application.
Upon receiving a valid deletion request, we will process the request in accordance with applicable law.
Certain information may be retained where necessary for:
Information retained for such purposes will continue to be handled in accordance with applicable law and this Privacy Policy.
Important: Before publishing Zyro Doc on Google Play, you should replace the placeholder above with the actual working public webpage URL.
Subject to applicable law, users may have rights regarding their personal information, including the right to:
We may require reasonable information to verify the identity of a person making certain requests.
Requests will be handled in accordance with applicable law.
Healthcare providers, hospitals, clinics, and authorized representatives using Zyro Doc are responsible for ensuring that information submitted to the Platform is:
Healthcare providers and organizations are also responsible for maintaining the confidentiality of their account credentials and restricting access to authorized personnel.
Users must not upload fraudulent, misleading, unauthorized, or unlawfully obtained documents or credentials.
BOOKMYDOC may review, suspend, restrict, or remove information or access where reasonably necessary to protect Platform integrity, users, patients, or legal compliance.
Zyro Doc is a technology platform that helps healthcare organizations and healthcare providers manage profiles, doctors, appointment availability, schedules, and related operational activities.
Zyro Doc does not provide medical consultation, diagnosis, treatment, prescriptions, emergency medical services, or medical advice directly.
Any medical consultation, diagnosis, treatment, prescription, or healthcare service is provided solely by the respective healthcare provider or healthcare organization.
BOOKMYDOC and Zyro Doc do not control or determine the independent professional judgment, diagnosis, treatment decisions, prescriptions, or other medical decisions of healthcare providers.
Use of Zyro Doc does not create a doctor-patient relationship between BOOKMYDOC or Zyro Doc and any patient.
Zyro Doc is primarily intended for healthcare professionals, hospitals, clinics, healthcare organizations, and authorized representatives.
However, patient-related information associated with appointments involving minors may be processed where such information is lawfully provided through the Platform.
Parents, guardians, or legally authorized representatives are responsible for providing any consent or authorization required by applicable law when information relating to a minor is submitted through the Services.
Information relating to minors will be handled in accordance with applicable law and this Privacy Policy.
The Services may use third-party technology and service providers, including infrastructure, authentication, analytics, notification, payment, and other operational service providers.
Third-party services may process information in accordance with their own privacy policies and applicable legal obligations.
We encourage users to review the privacy policies of relevant third-party services where appropriate.
We are committed to processing personal information in accordance with applicable data protection and privacy laws.
For users and operations in India, this may include applicable provisions of the Digital Personal Data Protection Act, 2023, and other applicable laws, rules, regulations, or government requirements.
Nothing in this Privacy Policy limits any rights that individuals may have under applicable law.
We may update this Privacy Policy from time to time.
The updated version will be published through the Platform or other appropriate communication channels.
Where required by applicable law, users will receive appropriate notice of material changes.
The updated Privacy Policy will include an updated effective date.
For questions, concerns, or requests relating to this Privacy Policy, please contact:
BOOKMYDOC HEALTHTECH PRIVATE LIMITED
Email: support@zyrocare.in
For privacy-related complaints or grievances, users may contact:
Name: Vasudev Nayini
Email: vasudevnayini01@gmail.com
Address: RK Nilayam, Mohiddin Nagar, Narasaraopet, Palnadu District, Andhra Pradesh – 522601, India
We will endeavor to acknowledge and address grievances within a reasonable timeframe and in accordance with applicable law.